Meet OSKAR

OSKAR is a system designed from the ground up specifically to manage a karting business. The karting business looks fun...but it's a complicated business involving aspects of the hospitality, retail, rental and restaurant business. A great management system is a key part of creating a great customer experience and a sound business. 

A team of ex-Microsoft developers and karting pro's created OSKAR on a state-of-the-art foundation to solve the problems karting centers face every day. And if you run a karting center, you know what we are talking about...

OSKAR offers fast throughput, an intuitive touch screen interface, security features, marketing tools, auditing and flexibility. And our innovative software licensing plan keeps your system up to date and your costs low.

We know that you didn't go into business to run your computer system. So don't. Let us deliver a managed solution for you, so you can succeed and what you do best. Here are some key ways OSKAR helps you win:

• A great customer experience is the key to your success. Let's face it, you aren't delivering pizzas, you are delivering an experience. A great experience is what makes your guests not just happy customers but enthusiastic recommenders. With OSKAR, you deliver a great end to end experience: from the easy, professional customer welcome kiosk, to the fast and flexible POS which allows guests to use their ProCard racing license as a debit card, to the wide variety of races and events that you can offer, to the easy to read and souvenir-worthy score sheets the guests take home. Guests even get a welcome email from you from their very first visit, and they can check back any time to see their racing history, or to show it to friends.
• OSKAR is easy to train, so your staff is productive and customers are happier. OSKAR may be easier to use than your phone system...operators don't need expensive training and they aren't standing in front of customers with a confused look while they battle the computer. Everything is easy to find and easy to use.
• OSKAR saves you money by reducing your labor costs. OSKAR is so efficient that you can manage large groups or peak times even with just a handful of staff. Guests can register themselves before the even, at home or work using just their web browser. And each person you save from your payroll goes right into your bottom line.
• OSKAR's super reliable foundation means no downtime, no lost data. Call us belt and suspender types. But every OSKAR SafeServer™ has two hard drives - each a mirror of the other, and two power supplies. Like a plane, it can run on either one. And if the worst becomes a reality -- you have a flood or a fire, we can even maintain offsite data backups for you.
• A secure system means honest people stay honest. You can control who gets access to what using security groups -- your track workers can see the schedule, but they can't create races (unless you let them). You decide which discounts apply to what product groups, and which require a managers password. Even the hardware is secure -- an OSKAR terminal has no CD Drive, no floppy drive, and no hard drive -- there is nothing to steal, nothing to corrupt.
• OSKAR helps you grow, and grows with you. Because OSKAR is a modern, modular system, you can start small, and add as you go. There is no outgrowing OSKAR. You can add terminals, kiosks, karts, tracks, even additional centers.
• OSKAR lets you run your business your way. With OSKAR, you decide how you want to run your business -- you can decide what kind of races, what kind of events, how the scoreboard looks, what displays on the TVs, even whether or not you want to allow customers to leave tips for your staff.

The OSKAR scheduler page is where your front desk staff manage races and racers. Races can be scheduled any time (or a different day) -- even moved to a different time to accommodate changing schedules. Racers can easily be added and removed from races, right up until the green flag drops.

Welcome Kiosk

The Welcome Kiosk is how your customer check in for races and events. Customers prefer typing their information on the computer -- and so will you, given it saves your staff time and there is no data entry or data entry errors. A hard copy waiver is automatically printed for the customer to sign. Guests for pre-scheduled events can even register for those events from work or home -- anywhere they have access to a web browser.

The OSKAR scheduler page is where your front desk staff manage races and racers. Races can be scheduled any time (or a different day) -- even moved to a different time to accommodate changing schedules; just drag and drop. You define races of any length and type and OSKAR ensures that no time will be overbooked.

Racers can easily be added and removed from races, right up until the green flag drops.

Even the most complex event is as easy to run in OSKAR as an arrive and drive race. Each event type specifies the number of rounds, the races per round, the scoring and the scheduling. OSKAR automatically assigns racers to each race, grids them keeps score -- even balances the schedule to minimize back-to-back races by a single driver. You can even re-arrange the event races and run arrive and drive races in the middle of an event.

From the Pit panel, the track marshals stop and start races. OSKAR will automatically assign kart numbers (or it can be done manually), display the correct scoreboard, and alert the staff of any errors, such as a kart that is on track that is not assigned to the race.

The scores page is what your track staff can use to monitor races in progress. OSKAR will show the gap between the racers, and even how long it has been since they crossed the line.

The POS module is where your staff can sell races, proshop gear, food, even gift certificates. It supports any number of categories and products, multiple tax rates, three different kinds of discounts, multiple payment types (including ProCash(tm) -- your inhouse debit account), and split tenders. Your group sales staff can also create event tickets, for events scheduled for a future day, including notes for the staff and contact information.

Your staff can easily add discounts or create event tickets -- or even change the price, if they have the right permissions to do so.

Your pit crew can manage races with all the details available on the scores panel, including how long it has been since a kart crossed the finish line...good for keeping track of the leader as well as any stragglers.

All OSKAR reports are accessible from any internet enabled PC, so you can manage your business even from home, with the correct passwords of course. You can track up to the minute business results or reconfigure OSKAR -- for example adding products or changing operator access.

Even configuration can be done remotely, from any internet connected PC. This includes adding items, changing prices, changing operator passwords, defining races, and more.

Email Marketing keeps you in touch with your customers. Let them know about specials, remind them of their birthday (and perhaps a special discount), and recruit racers for leagues.

Racers like to keep score. Let your racers know just how they're doing with a driver scoreboard. Not only does it tell them when the race is over, but it is one of the things that distinguishes a real race from just a ride.

Each operator in OSKAR has their own log in code (or card) and privileges. You can limit the track staff from ringing in races, or keep the cashiers from voiding sales without manager approval.

We select, test, configure, and install the hardware foundation for OSKAR. Key components include the thin clients used for the POS, Pit, and Kiosk terminals. With no moving parts, no local storage, and no CD Drive, these thin clients are quiet, reliable and secure. 

For fast, efficient service, OSKAR is optimized for a touchscreen. In fact, no keyboard is required for standard operations (which also means one less place to spill a Coke). An integrated card swipe is used for both credit cards and OSKAR Procards, speeding check in and payment.

The heart of the system is a high-powered server featuring dual hard drives, dual power supplies, dual core CPUs with the power and storage to run your business as it grows.

We've upgraded a number of customers from ROC Timing and often get questions about how the systems compare. Our customers who have made the switch find OSKAR easier to operate, more flexible and more reliable. If you have an existing ROC installation, we can migrate your customer data into OSKAR.

Below is a table of some of the key differences.